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Shipping policy

Thank you for shopping with Ascend Below you’ll find important information regarding our shipping process, delivery times, and tracking.

Order Processing Time

  • All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Orders placed on weekends or holidays will be processed the next business day.

  • You will receive a confirmation email once your order has been shipped.

Please note: During peak seasons or high-demand periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

  • United States: 5–10 business days

  • Canada: 7–14 business days

  • International: 10–21 business days

Shipping times are estimates and may vary depending on location, customs processing (for international orders), and carrier delays.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time. Any active promotions will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

Please allow 24–48 hours for tracking information to update in the carrier’s system.

Incorrect Address Disclaimer

It is the customer’s responsibility to ensure the shipping address is correct at checkout.

If an incorrect address is provided and the package is returned to us, the customer may be responsible for additional shipping fees.

We are not responsible for orders delivered to incorrectly provided addresses.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the carrier.

If your tracking information shows your package was delivered but you have not received it, please:

  1. Check with household members or neighbors

  2. Contact your local post office

  3. Contact the shipping carrier directly

If you still need assistance, please reach out to us at [your email].

International Shipping & Customs

For international orders:

  • Customers are responsible for any customs duties, taxes, or import fees.

  • Delivery times may be extended due to customs clearance processes.

  • We are not responsible for delays caused by customs authorities.

Delays

While we strive to deliver your order on time, delays may occur due to weather, carrier issues, or other unforeseen circumstances. We appreciate your patience and understanding.